Can you represent a problem to any desired level of detail or complexity?

Yes, it is possible to completely expand the simulation to any level of detail that is required. NovaSim's goal is to determine which level is most applicable to the widest range of customer contact centers and build an automated simulation-based system that will help them better manage their businesses. In those rare circumstances not covered by ccProphet off-the-shelf, special situations can be easily handled via customization services.