What will ccProphet do for my center?

ccProphet is a planning tool that allows you to answer all of your "What-if" questions regarding the operation of your Contact Center.

You can use it for...

  • Capacity planning
  • IVR port configurations
  • Assessment of the impact of a customer value index scheme (priority
  • Balancing multiple input channel volumes and priorities
  • Balancing inbound and outbound calling in a blended center
  • Analysis of multi-site systems
  • Evaluation of abandonment rates and customer service standards
  • Benchmarking of current system performance
  • Communication of operation designs to others
  • Calculation of the dynamic costs of service delivery
  • Much more...Contact us to request your personalized demo today.