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ccProphet
ccProphet is a revolutionary simulation-based software application designed specifically for contact center analysis. ccProphet's wizard-based design allows an accurate and validated virtual contact center to be built on a PC, incorporating all of the precise system dynamics and intricacies of a companies actual operations. It is then possible to experiment with an unlimited number of "what-if" scenarios and see how alternative strategies might impact operations before any changes are made in the real world. This, of course, translates in to the ability to identify specific opportunities for improving contact center operations without spending a fortune in the examination process and without eventually making costly mistakes. ccProphet actually provides experience about the future. With ccProphet, the much-anticipated and highly sophisticated technology of computer simulation is at last accessible to the contact center industry. By embedding advanced discrete event simulation within a user-friendly interface, this design removes the steep learning curve typically involved in using simulation software, and removes the need to hire expensive simulation experts in order to obtain the remarkable benefits of this technology. ccProphet was developed by NovaSim, a leader in professional simulation services and simulation application development. The application uses SIMUL8TM (a simulation software language developed and marketed by SIMUL8 Corporation) as a simulation engine. Contact us with any questions! Find out what ccProphet can do for your Call Center! With ccProphet, you can...
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