What Will ccProphet Do For My Center?

ccProphet is a planning tool that allows you to answer all of your "What-if" questions regarding the operation of your Contact Center.

You can use it for...

• Truck capacity planning
• IVR port configurations
• Assessment of the impact of a customer value index scheme (priority
  queuing)
• Balancing multiple input channel volumes and priorities
• Balancing inbound and outbound calling in a blended center
• Analysis of multi-site systems
• Evaluation of abandonment rates and customer service standards
• Benchmarking of current system performance
• Communication of operation designs to others
• Calculation of the dynamic costs of service delivery
• Much more...